Service Manager – Digital Innovation
Salary: £62,273 - £65,017
Hours: 37 hours per week
Location: Penrith, Kendal or Barrow and potential for some agile working
Contract: Permanent
About this opportunity
The post will play a critical role in driving forward the digital ambition for the council, engaging with service across the whole organisation to identify opportunities for and deliver service redesign, digitisation and efficient ways of working to support the financial sustainability of the council.
You will be organisation’s professional lead for best practice and future strategy in relation to digital innovation, working with services to support them to make the best use of technologies to improve outcomes for citizens and staff.
By offering digital expertise and challenge about the way in which council services currently operate, you will embrace an evidence and data driven approach to develop services that put the customer at the heart of everything we do, maximising the use of resources and making the best use of technology.
Who we are looking for
You will be passionate about digital innovation, user experience and ensuring they are put at the heart of service design. This will sit alongside an excellent track record in managing change in a complex setting. You will be able to demonstrate your ability to work collaboratively with partners, providers, and internal colleagues to achieve shared outcomes and goals. As a respected leader you will have a positive, solution focused mindset and be resilient
What can we offer you!
Application and Interview information
Closing date: 28th February 2024
Interview date: 8th March 2024
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Please see the supporting information below:
Post Specification
Role Profile
