Location: Craven House, Barrow in Furness

Contract Type: Permanent

About this opportunity

The Community Finance Team plays a vital role in the delivery of Adult Social Care, supporting people to understand how their care and support is charged and helping to ensure fair and lawful outcomes. As a Community Finance Officer covering the Furness area, you will work in a busy operational service carrying out legally compliant financial assessments for people receiving residential and non-residential care, in line with the Care Act 2014 and Council policy. This is a customer focused role where you will spend time meeting people in their own homes or care settings, listening to their circumstances and supporting them to understand charging arrangements, including making sure they are accessing the welfare benefits they are entitled to. You will need to be confident in problem solving, managing a varied workload, maintaining accurate records and audit trails, and consistently working to legislative, policy and information governance requirements. Working closely with colleagues across Adult Social Care and partner organisations, you will take a proactive approach to account management, respond appropriately to safeguarding concerns, and adapt to changing priorities in a fast-paced environment. This is a varied role where no two days are the same and where your work will make a real difference to people’s lives.

Due to the geographically diverse nature of the Furness area, a full UK driving licence and access to a suitable vehicle are essential, as the role involves travelling to customers’ homes and care settings. The post is primarily office based, with some flexibility for home working.

Who we are looking for…

We are looking for someone who is empathetic, customer focused and adaptable, with a genuine commitment to supporting people to understand and navigate often complex financial situations.

You will be someone who:

• Puts the customer at the heart of everything you do, taking time to listen, explain information clearly and respond with patience and understanding
• Is confident engaging with customers and their representatives in their own homes or care settings, building trust while discussing sensitive financial matters
• Enjoys working in a changing and evolving environment, responding positively to new legislation, service developments and ways of working
• Demonstrates resilience and professionalism, remaining calm, fair and solutions focused in challenging or emotional situations
• Takes pride in working accurately and transparently, understanding the importance of consistency, equity and compliance
• Has a curious and analytical approach, with the ability to problem solve and make balanced decisions
• Can manage competing priorities, organise workloads and adapt to interruptions in a busy operational service
• Works well independently while also valuing and supporting wider team objectives
• Is committed to continuous learning, improvement and professional development
• Understands the importance of safeguarding

Experience of Adult Social Care and an understanding of welfare benefits are desirable; however, the right behaviours, values and willingness to learn are equally important.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 17th May 2026

Interview date: W/c 1st June 2026

We are currently operating in-person interviews, if you are invited for interview and have any concerns or adjustments are needed, we are happy to discuss. 

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Adults Barred List check.

Please note this role involves working in regulated activity with adults. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.