Salary:
4.30 per hour - 159.10 per week - National Apprenticeship Wage - during first 12 months. (if 19 years old or over, after 12 months your salary will increase to minimum wage for your age)
Hours: 37 hours per week
Closing Date: 13th June 2021
Workbase: Kendal Library, Stricklandgate, Kendal, LA9 4PY
Start Date: From September 2021 onwards
Apprenticeship Duration: 15 months
Advert Wording:
Do you want to pursue a career in Customer Services? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then a Customer Service Practitioner apprenticeship with Cumbria County Council could be for you!
The 21st century library service plays an important role in our communities providing safe, welcoming spaces, where people can explore, imagine and come together in an inclusive environment. They offer a one stop shop for local people to access a wide range of resources including information and advice, books, digital resources, access to PCs and educational support. They are places that support the diverse needs of communities with digital literacy, job finding skills or signposting via professionally selected health collections.
The ideal candidate will be enthusiastic, highly motivated, customer focused and enjoy working as part of a team. You will need to be polite and welcoming with a passion for good customer service. You will be expected to promote a positive image of the Council and have a flexible approach to work.
This is an excellent opportunity that offers a wide range of transferable skills.
Essential Criteria
Please note that your application will be assessed against the Qualifications; Skills and Personal Qualities and Behaviours listed on the Apprenticeship Description. In your application form you must therefore clearly demonstrate:
Please note that CVs will not be considered.
Initial Assessments and Eligibility Checks will take place as part of the recruitment process. Candidates will be contacted directly by RWP Training Ltd by telephone or email to carry out the checks by 17th June 2021.
Cumbria County Council will share some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications with its commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme. Please ensure before you apply that you will be able to attend the next stages of the recruitment process.
Interview Date: Planned to be held week commencing 5th July 2021
Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Training Provider: RWP Training Ltd
Further information is available on Cumbria County Council apprentices on our website: cumbria.gov.uk/jobsandcareers/apprenticeships
If you have any questions or you would like an informal discussion regarding the opportunity please email the apprentice team at apprentice@cumbria.gov.uk or phone on 01228 221400
APPRENTICESHIP DESCRIPTION (attachment)
APPRENTICESHIP STANDARD
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
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