INTERNAL ONLY

Location: Penrith - Whilst this post is based in Penrith, you must have the ability to travel efficiently around the Westmorland and Furness area to conduct visits and attend meetings.

Contract Type: Permanent

Hours: Part time (20 hours per week )

Did you know the council’s Housing Landlord Service has stock in Penrith? We have 81 properties on the Carleton Meadows estate and we are pleased to be expanding our Housing Team to ensure tenants have the support they need in the Eden area.

If you are someone who is proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.

About this opportunity

This role is part of the Housing Landlord Service. The team deals with all aspects of tenancy management and support including enforcement and tenant engagement, income recovery and the allocation of the stock. The post holder will play a key role in ensuring that anti-social behaviour and hate incidents are tackled effectively in partnership with appropriate agencies and other Council services. They will also play a key role in ensuring appropriate support and advice is provided to tenants (in conjunction with other agencies) around domestic abuse, safety of shared areas and to promote social, environmental and economic wellbeing. They will preserve the income to the service by ensuring rental income is maximised and arrears minimised and void properties turned over effectively to reduce rent loss.

 In this role, you will:

• Deliver a comprehensive customer-centred service to tenants to deal with all aspects of tenancy management and support to promote social, environmental and economic wellbeing. This will also include repairs coordination with contractors.
• Provide advice to Housing tenants to promote tenancy sustainment and tenant wellbeing, by being proactive in addressing anti-social behaviour and hate crime as well as other issues affecting neighbourhoods with social housing.
• Manage rent accounts and recover arrears and other housing related debts from tenants to maximise income.
• Coordinate void management.
• Liaise with internal colleagues, and external services to deliver solutions and remove barriers for the tenant to ensure resolutions are sustainable and to prevent the reoccurrence and escalation of arrears.
• Represent the Council in taking the necessary legal action to tackle anti-social behaviour and hate crime including recovering possession where this is necessary. This includes preparing cases and completing the relevant paperwork for court in line with policy and the relevant protocols.

This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.

Who we are looking for…

We are seeking someone who is:

• An excellent communicator on all levels with a strong ability to listen and build effective and meaningful relationships, including developing partnerships with external agencies
• Organised and can work to deadlines, prioritising workload to ensure these are met and work is completed effectively
• Able to work well as part of a team and foster good working relationships both within and between teams
• Possesses excellent IT skills and ability to use IT systems
• Knowledgeable about housing services, particularly within social housing and the wider issues that impact on this
• Experienced in providing tenancy support and promoting tenancy sustainment but also taking formal action against breaches when necessary
• Experienced in working with vulnerable people with complex needs and able to demonstrate understanding and empathy in delivering a customer-focused service

This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.

Why Join Us?

• Play a direct role in improving lives and strengthening communities
• Work in a positive, supportive, and flexible environment
• Help shape and grow an exciting and impactful service
• Access opportunities for ongoing learning and professional development

If you’re passionate about making a difference and want to be part of a team where your skills are valued, we’d be delighted to receive your application.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 23^rd August 2026

Interview date: TBC

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.