Westmorland and Furness Council
Salary: £29,777 - £30,296 (pro rata)
Hours: 18.5 hours per week
Location(s): Penrith, Kendal or Barrow-in-Furness
Contract: Permanent
About this opportunity
We are looking for someone who is confident, friendly and customer focused to join our busy Single Point of Access teams. Our Single Point of Access teams across Westmorland and Furness deal with incoming calls and enquiries both over the phone and electronically from our customers and their representatives and professionals. They are responsible for gathering information and starting the assessment process to support triage to get the best outcome for our customers, signposting where appropriate and identifying possible Safeguarding concerns.
Who we are looking for
This is a crucial role in the Adult Social Care system and can be both challenging yet rewarding. We work with a wide range of stakeholders, from the Adult Social Care wider teams to external professionals and organisations. It is a busy team and requires the need to be skilled in ICT and be able to prioritise and complete accurate work to a high standard.
If you have any questions about the post and would like more information, please contact Julie Featham 07825 318390 julie.featham@westmorlandandfurness.gov.uk
What can we offer you!
Application and Interview information
Closing date: 16 September 2024
Interview date: 24 September 2024
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Please read the Supporting Information:
Post Specification
Role Profile
