About this opportunity
Location: Whitehaven/flexible with home working
Contract: Temporary 12 months
This is a fantastic opportunity to become part of Cumberland Council’s Revenues and Benefits service during this challenging and exciting time to work for the Council.
The Revenues and Benefits service is part of the Council’s Customer Solutions, and Public Health and Communities directorate. The Revenues and Benefits team provides a service, while supporting the community, and the needs of its residents. We are looking for creative, and agile thinkers who can help support the team in this ever-changing Revenues and Benefits environment.
Our aim is to provide an efficient service to our residents accurately and quickly.
Key responsibilities
To assist in the administration of Revenues and Benefits. To deal with post received and despatched, including scanning for, and indexing to, the electronic filing system with accuracy. Distribute reports to the Revenues and Benefits teams and managers. Undertake relevant training as required and to keep up to date with current developments associated with the work of the service. To actively assist in the introduction of new systems and techniques to generate efficiencies and improved ways of working. To undertake such other duties that are required from time to time with this position.
Who we’re looking for
Our ideal candidates are dedicated individuals who possess the ability to prioritise and plan their workload, collaborate effectively with others, exhibit strong communication skills, operate efficiently, and can confidently manage a diverse range of demands.
Fundamentally, we are seeking individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change and shape a better future for our communities. Your commitment to these principles will be instrumental in delivering services that are vital to the well-being and prosperity of our residents.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Lynsey Crotty by email at lynsey.crotty@cumberland.gov.uk
DBS Checks
This role requires a DBS check.
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & AdjustmentsWe’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen, and we’ll try our best to accommodate your needs.
Application and Interview information
Closing date: 9 May 2025Interview date: Week commencing 19 May 2025
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Work-Life balance
Cumberland Council is deeply invested in fostering a work culture that prioritises the well-being and balance of our team members. Embracing flexible and hybrid working models, we empower employees to achieve optimal work-life balance.
Recognising the importance of personal time, we offer a generous holiday allowance, providing ample opportunity for rest and rejuvenation. Additionally, our flexible working hours, including flexitime arrangements, further contribute to a supportive environment where individuals can effectively manage their professional and personal commitments
Continuing Professional Development
We are committed to nurturing the ongoing growth and professional advancement of our valued team members to fulfil your potential and advance your career. Our comprehensive career development and training offer emphasises continuous learning as a cornerstone for achieving both individual and organisational goals. Through our robust Organisational Development initiatives, we offer a suite of support programmes tailored to meet diverse needs, including participation in our esteemed Aspiring to be a Manager programme and access to our enriching Coaching and Mentoring programmes.
Keeping the people we work with safe
We are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expect unwavering commitment to this cause from our employees, volunteers, and the Externally Provided Workforce (EPWs). Together, we create a secure environment where every individual is safeguarded and respected.
We welcome applications from everyone
At Cumberland Council, we are dedicated to enhancing the diversity of our workforce, striving to mirror the rich tapestry of the communities we proudly serve. We encourage applications from individuals of all backgrounds and are devoted in fostering an inclusive, supportive culture that embraces and appreciates our unique differences.
As a proud Disability Confident Employer, we ensure that applicants with disabilites, meeting the essential criteria for this position, are guaranteed an interview as part of our commitment to equal opportunities. Your diverse perspectives and talents contribute to our collective success.
Your Voice Matters; Connect, Engage, and Make Your Voice Heard!
We don't just encourage engagement—we celebrate it. That's why we've cultivated a vibrant community of staff networking groups where every voice matters.
These groups are more than just forums—they're hubs of innovation and inclusion, dedicated to sparking fresh ideas, challenging the status quo, and championing equality and fairness for all. From exploring new perspectives to shaping policies that reflect our diverse workforce, our staff networks play a pivotal role in driving positive change.
Join us and become part of something bigger:
