Customer Service Practitioner Apprenticeship – Level 2 – Cumbria Fire and Rescue Service (Penrith)
4.30 per hour - 159.10 per week - National Apprenticeship Wage - during first 12 months. (if 19 years old or over, after 12 months your salary will increase to minimum wage for your age)
Hours: 37 hours per week
Workbase: Cumbria Fire and Rescue Service HQ, Kemplay Bank, Penrith, CA10 2FA
Closing Date: 13th June 2021
Start Date: From September 2021 onwards
Apprenticeship Duration: 15 months
Do you want to pursue a career in Customer Services? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then a Customer Service Practitioner apprenticeship with Cumbria County Council could be for you!
People, Development and Assurance (PDA) is the Cumbria Fire and Rescue Service team who absolutely commit to providing a framework of recruitment, development and training opportunities for all of our staff. We need a new member of our section who wants to be part of a great team, have an aim to always make things work and also understand how important the Customer Service role will be in PDA. Being a PDA team member will provide you with skills in many different and exciting areas, with a focus on Equality, Diversity and Inclusion across Cumbria Fire and Rescue Service, which will give you with the confidence to take on every opportunity that we will make available to develop you into an important PDA team member.
Working as part of the team you will support the services provided and gain experience in both front facing customer service roles and supporting our internal customers within Cumbria Fire and Rescue Service and Cumbria County Council. Equality, Diversity and Inclusion are of the utmost importance to the Service and this role will suit someone who’s committed to upholding our culture and values and working towards an inclusive and safe Cumbria.
Please note that your application will be assessed against the Qualifications; Skills and Personal Qualities and Behaviours listed on the Apprenticeship Description. In your application form you must therefore clearly demonstrate:
-That you meet all qualification requirements, and
-That you have or would develop, the skills, personal qualities and behaviours required of the role and provide examples where possible.
Please note that CVs will not be considered.
Aptitude Assessments and Eligibility Checks will take place as part of the recruitment process. Candidates will be contacted directly by RWP Training Ltd by telephone or email to carry out the checks by 17th June 2021.
Cumbria County Council will share some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications with its commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme. Please ensure before you apply that you will be able to attend the next stages of the recruitment process.
Interview Date: Planned to be held week commencing 5th July 2021
Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
Training Provider: RWP Training Ltd
Further information is available on Cumbria County Council apprentices on our website: www.cumbria.gov.uk/jobsandcareers/apprenticeships
If you have any questions or you would like an informal discussion regarding the opportunity please email the apprentice team at email@example.com or phone on 01228 221400
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