Systems Development and Information Officer – CMB993e

Cumberland Council

Location(s): Parkhouse Building Carlisle (Working from Home available)

Contract: Permanent

Hours: 37 hours per week (full time) – Job Share Considered

Salary: £35,745 - £36,648

About this opportunity

Do you thrive working systematically and effectively in a fast-paced environment?

Are you looking for your next challenge?

We are looking to recruit an enthusiastic, ambitious, and motivated individual to join our established HR Systems Team. In this newly created role, you will join a friendly, hard-working, and proactive team who are passionate about developing key systems to support service delivery and deliver high quality customer service.

Our Service

The HR Systems Team is a key delivery mechanism for the Council's services providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council's Enabling Services principles

We primarily maintain and develop the Council’s HR and Payroll system (iTrent), providing support to payroll, HR and all managers and employees using the online systems.


The Role

As a Systems Development and Information Officer, you will take on a leading role for the support, maintenance, and development of key business management systems, ensuring all appropriate measures are in place, guaranteeing compliance with statutory requirements, and undertaking on-going analysis of the strengths and deficits to support an effective service delivery. As an organisation, we currently use iTrent Systems for our Payroll, HR services and manager and employee access, so knowledge of working with this software is highly desirable.

The role will also involve project management, implementation, and the on-going maintenance of these management systems, and the right candidate will consult with managers and users to drive each part of the project, ensuring timescales are met and there is a data, intelligence, and evidence-based approach.

Who we are looking for

The right candidate will be an effective communicator, who can respond to any service and customer requirements, whilst positively influencing those resistant to change. You will support systems users to harness the technology available to them, as well as deliver training and ensure consistency, so the ability to adapt your communication style to the required audience is key.

You will have worked in a large, complex organisation, and have an understanding of relevant local authority performance indicators, procedures, and legislation, including GDPR and Information Security. A team player, who can work with a high degree of accuracy and attention to detail, you will bring innovative solutions and strong problem-solving skills to the team.

Cumberland Council is a modern and supportive employer, and we have both the technology and the commitment to allow our employees to work flexibly and efficiently. Joining this team is an excellent opportunity for professional development, and we support employees with training and mentoring whilst prioritising well-being, ensuring they maximise their talents.

If you would like to have an informal discussion about these roles, please contact Mary-Lou Miller on 07879 434190.

What can we offer you!

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes, including money off your phone contract and local gyms
• Competitive rates of pay

Application and Interview information

Closing date: 21/04/2024

Interview date: 29/04/2024

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.

If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Safer Recruitment

At Cumberland Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Cumberland Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please read the Supporting Information:

Post Specification

Role Profile