INTERNAL ONLY
Location: Westmorlad Locations/some home working (to be discussed at interview) Contract Type: Fixed Term (to 3rd April 2026)
About this opportunity
We are looking for someone who is confident, friendly and customer focused to join our busy Customer Services Single Point of Access team. The successful candidate will be joining a friendly and proactive team, who are passionate about providing top level customer service and supporting delivery of the Councils Adult Social Care statutory obligations.
Our Customer Services Single Point of Access team deal with incoming calls and enquiries both over the phone and electronically from our customers, their representatives and professionals.
They are responsible for gathering information at the start of the assessment process, to support achieving the best outcome for our customers; signposting to community support and local assets where appropriate and identifying possible Safeguarding concerns.
This role has the opportunity to support in elements of all teams that sit within the Customer Services Service Centre, part of the Enabler Services Directorate.
Who we are looking for…
This is a crucial role in the Adult Social Care system and can be both challenging yet rewarding. We work with a wide range of stakeholders, from Adult Social Care teams to external professionals and organisations.
It is a very busy team and requires the need to be proficient in ICT and Customer Services. You must be able to prioritise your workload, with an attention detail and to a high standard, often working within time pressures. The ability to multi-task is key in this role.
We offer regular supervision, 1:1`s, annual appraisals, comprehensive training and support, a generous annual leave/pension entitlement, participation in the flexi-time scheme (dependent on business needs)
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
If you have any queries about this role or would like an informal chat about this opportunity, then please contact Lynne Grantham on 07554 771488 or email Lynne.grantham@westmorlandandfurness.gov.uk or
Julie Featham on 07825 318390 or email Julie.featham@westmorlandandfurness.gov.uk
Application and Interview information
Closing date: 24th July 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
