Job Title: Single Point of Access Officer
Location: Carlisle or Workington Cumberland Council Offices
Salary: £32,061 to £32,597
Hours: 37
Contract: Permanent
Do you enjoy working independently and with a fantastic team of people? Do you have ambition and want to empower others?
We have a great opportunity for the right person to join the Customer Service Centre as a Single Point of Access Officer.
The successful candidate will be joining a friendly and proactive team who are passionate about providing top-level customer service to support the delivery of Cumberland Councils operating model.
The Role
The team provide effective and efficient triage and support service, from the first point of contact, ensuring positive outcomes for customers to reduce demand on our front-line critical services. This can be through a range of channels such as face to face, online, telephony and email.
Supporting our front-line Services means that at times you may have to handle queries of a distressing nature or may need to resolve situations that mean working with distressed members of the public.
Services situated within the Customer Service Centre include Blue Badge, Free School Meals, Waste & Recycling, Waste Permits, Registration & Ceremonies, Highways Hotline, Revenues & Benefits, Complaints, Council Tax and Single Point of Access.
An understanding and knowledge of the relevant service area including key legislation, processes and policies involved would be desirable for this role however training will be provided to the successful candidate.
The ideal candidates will be proactive, have excellent customer service skills a flexible approach and must be able to adapt to a multichannel offer. If you have any experience with a call/contact centre environment this would be of interest to us.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Brett Kendal by email at Brett.Kendall@cumberland.gov.uk
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & AdjustmentsWe’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Easily apply by submitting your CV and answering a few short questions.
Application and Interview information
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Please also refer to our Careers site to find out more:
