Location: Civic Centre, Carlisle
Salary: £31,067 - £31,586 per annum
Hours: 37 hours per week
Contract: Temporary for 9 Months

About this opportunity

Cumberland Council is looking for a dedicated Tenancy Sustainment Officer to support individuals at risk of homelessness, including rough sleepers and new refugees. You’ll manage a varied caseload, providing tailored support to help people maintain stable housing and access vital services. From assisting with Universal Credit applications to coordinating multi-agency support plans, your work will be central to our mission of ending rough sleeping across the region.

We’re seeking someone with experience in housing or homelessness services, strong knowledge of safeguarding and welfare systems, and excellent communication skills. You’ll be part of a collaborative, forward-thinking team committed to equality, diversity, and inclusion. In return, we offer flexible working, opportunities for professional development, and the chance to be part of a meaningful countywide initiative.

This role is available on a fixed-term basis.

Who we’re looking for

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at Tammie.Rhodes@carlisle.gov.uk

DBS Checks

This role requires a DBS check. The level of check for this role is:

Enhanced DBS check with a Children’s/Adults Barred List check.

Please note this role involves working in regulated activity with adults and/or Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and/or Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

• Closing date: 18^th July 2025
• Interview date: TBC

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please read the supporting information:

• Post Specification

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council