Homeless Accommodation Officer (temp fixed term post until Sep 2025)

Salary: £31,067 - £31,586 (+ additional payments for shifts and weekends)

Hours: 37 hours per week

Work base: Emergency accommodation residential scheme(s) for women and families (in Carlisle)

Contract:  1 x Full time temporary fixed term until September 2025

About this opportunity:

We are seeking to recruit a full-time fixed term Homeless Accommodation Officer to join our dedicated team. This role is based within our 24-hour staffed residential schemes, providing temporary emergency accommodation and support services to women and families experiencing homelessness. The role will be varied and rewarding, requiring excellent communication skills to engage appropriately and deliver personalised services to vulnerable adults and children.

Key Responsibilities:

• Provide support and temporary emergency accommodation to women and families.
• Engage with residents to deliver personalised services.
• Work shifts and weekends as part of a 24-hour staffed team.

What we are looking for in a candidate:

• Experience of working with and sensitive to the needs of marginalised, disadvantaged, and vulnerable people with complex needs.
• Experience in housing or support services, including relevant legislation and good practice.
• Experience working within residential, housing, or homelessness services.
• Knowledge of homelessness and housing legislation, and issues surrounding housing and preventing homelessness.
• Self-motivated, organised, and able to work under pressure to meet service demands.
• Committed to the delivery of customer-focused services and continuous service improvement.
• Ability to develop partnership working internally and with other agencies to generate effective solutions to problems.
• Knowledge and experience of safeguarding adults and children (an enhanced DBS check is required for this post).

Additional Considerations:

If you do not have direct knowledge or recent experience in this field, we encourage you to apply if you possess transferable skills, have worked in similar situations, or are eager to learn and grow in this role.

For an informal discussion, please contact our team on 01228 817383.

What can we offer you!

• Excellent training and development offers
• Flexible working opportunities
• Opportunity to join the Local Government Pension Scheme
• Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
• Various perks and discounts schemes, including money off your phone contract and local gyms
• Competitive rates of pay

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss.

If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Safer Recruitment

At Cumberland Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Cumberland Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please view the Post Spec