Job Title: Visitor Host
Salary: £13.47 per hour
Hours: Flexible hours over a 7-day rota
Location: Cumberland Museum sites
(primary base: The Beacon Museum, Whitehaven)
About this opportunity
As a Visitor Host, you will welcome and assist visitors across Cumberland Museum sites, with your primary base at The Beacon Museum, Whitehaven. You will help deliver an excellent visitor experience by providing information and assistance throughout their visit to ensure they have a full and enjoyable experience. The role involves explaining and selling the range of entry tickets available; providing information about current exhibitions, the galleries, and the local area; taking bookings; answering enquiries; processing shop sales; handling and reconciling cash; spending time on the exhibition floors engaging with visitors; and supporting events across our museum venues.
Excelling in customer service and the ability to work as part of a flexible team is essential.
These roles are available on a casual/zero hours basis. Hours to be agreed based on service requirements. Flexibility to work weekdays, weekends, bank holidays and occasional evenings is essential.
While The Beacon Museum, Whitehaven will be your primary base, you will be required to work across Cumberland Museum sites to meet service needs. Travel between sites is an essential requirement of this role.
What can we offer you
Who we’re looking for
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Be sure to take a look at the post specification (below) for the essential criteria for this role.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Heather Holmes by email at heather.holmes@cumberland.gov.uk
DBS Checks
This role requires a DBS check. The level of check for this role is:
Basic DBS check
Guaranteed Interviews
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.
If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.
Diversity, Inclusion & AdjustmentsWe’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.
If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions
If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at HR.Systems@cumbria.gov.uk.”
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please read the supporting information:
Please also refer to our Careers site to find out more:
